The CEO Who Canceled Her Award-Winning Support Team: The Move That Cut Tickets 83% in 12 Months

Five minutes of mentoring from me every weekday morning 👉 https://bit.ly/4dwUVLr Elena ran a software company. 250 employees, $40 million in revenue. And a support team with a 94% satisfaction rating and two-hour response times. She spent $4.2 million a year on it and called it necessary overhead. Then an advisor asked her one question that hit like a thunderbolt... She pulled the data and found that 87% of her tickets came from the same twelve issues. Month after month. Year after year. So she told her leadership team she was canceling customer service. They thought she was insane. Twelve months later the numbers were not close. Tell me in the comments below... What recurring customer issue could you eliminate instead of service? Join 350,000+ founders, CEOs and business builders who start their day on the right side of the slight edge. 👉 https://bit.ly/4dwUVLr #DarrenHardy #DarrenDaily #CustomerExperience #CustomerService #BusinessStrategy #Leadership #SaaS #OperationalExcellence #ExecutiveLeadership #BetterEveryDay